@misc{kelemen2015fundamental,
  title={Fundamental Analysis of a Developer Support Chat Log for Identifying Process Improvement Opportunities},
  author={Zádor Dániel Kelemen},
  year={2015},
  eprint={1503.05533},
  archivePrefix={arXiv},
  primaryClass={cs.SE},
  doi={10.13140/RG.2.1.1465.0407},
  url={https://arxiv.org/abs/1503.05533}
}