@misc{jia2020deep,
  title={A Deep Learning System for Sentiment Analysis of Service Calls},
  author={Yanan Jia and Sony SungChu},
  year={2020},
  eprint={2004.10320},
  archivePrefix={arXiv},
  primaryClass={cs.CL},
  url={https://arxiv.org/abs/2004.10320}
}