# Fundamental Analysis of a Developer Support Chat Log for Identifying Process Improvement Opportunities

**Authors:** Zádor Dániel Kelemen  
**arXiv:** [1503.05533](https://arxiv.org/abs/1503.05533)  
**Date:** 2015-03-18  
**Summary page:** https://www.summarizepaper.com/fr/arxiv-id/1503.05533v1/

## Abstract

In this report analysis of a support chat log of a development team is shown. Developer support chat is used to provide internal support to other development teams. The report shows how a fundamental data analysis helped to identify gaps and action items to boost performance of a development team by reducing time spent on developer support chat and minimizing interrupts from other developer teams. The report also shows an example of how a root cause analysis can be supported by simple data analysis in finding process improvement opportunities.