Running summarizing tools on a new article

Abstract: This chapter explores the over-reliance on the unpaid work of families in nursing homes in the Canadian province of Ontario, with a focus on work processes, working conditions, and lack of worker protections and supports. Through a document scan analysis of the labour of family/friends, the chapter reveals the range of work families do, and how they are understood in organisational policies, procedures and processes, and analyses how conditions of work intersect with conditions of care. The concept of ‘family worker’, is developed to offer a lens on family contributions in nursing homes. Used in practice and alongside adequate staffing, the concept could facilitate staff collaboration with family workers in order to have the work of the latter recognised and their conditions of work improved. Such collaboration would include the development of work processes as well as means for documenting the work, while identifying the resources needed to improve conditions of work and support relations between staff and families.