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Human–AI Collaboration for Identifying Health Information Wants
Zhuochun Li, Zhimeng Luo, Ning Zou, Bo Xie, Daqing He
Résumé : Informal caregivers such as family members or friends provide much care to people with physical or cognitive impairment. To address challenges in care, caregivers often seek information online via social media platforms for their health information wants (HIWs), the types of care-related information that caregivers wish to have. Some efforts have been made to use Artificial Intelligence (AI) to understand caregivers’ information behaviors on social media. In this chapter, we present achievements of research with a human–AI collaboration approach in identifying caregivers’ HIWs, focusing on dementia caregivers as one example. Through this collaboration, AI techniques such as large language models (LLMs) can be used to extract health-related domain knowledge for building classification models, while human experts can benefit from the help of AI to further understand caregivers’ HIWs. Our approach has implications for the caregiving of various groups. The outcomes of human–AI collaboration can provide smart interventions to help caregivers and patients.